Ukiah library offering easy, efficient curbside pickup - Ukiah Daily Journal

I recently checked out a few items from the Ukiah Library’s curbside pickup and found their system efficient and easy to use.

The process begins the same way as requesting items online was before the pandemic: You search for the item you want through the Mendocino County library’s catalog of materials and request a pickup location, which for me was the Ukiah Library.

Once you are notified that your items are ready, however, you no longer head straight to the library to checkout your items. Instead, you fill out a “pick-up request form” that is included in the email and provide your name, email, library card number and a phone number staff members can use to reach you.

The form advised me that it might take up to three days for a staff member to contact me to arrange a pickup time, but I filled out my request late one weekday afternoon and got a call the next morning. Then I made an appointment to pick up my materials later that same day.

I had been told early on that you couldn’t get same-day pickup appointments, but the staff member I spoke to this week said it did take longer to get items when the library was making pickup appointments every 15 minutes, but now that they are making appointments every 10 minutes, the backlog has cleared and people are easily making same-day appointments.

Once you arrive for your appointment, you are asked to park in the clearly marked yellow loading zone and call library staff to let them know you are there. I arrived a few minutes early, parked in the loading zone and called a staff member, who within 30 seconds was opening the door with my items.

Wearing gloves and a mask, she pushed out a cart with only a paper bag on it. The paper bag had my name, the last four digits of my library card number, and was stapled shut. There was no need to present my library card, since the items were checked out before they were bagged, as the process is designed to have as little contact as possible between library staff and patrons.

To ensure the proper physical distancing, there is a blue line on the sidewalk in front of the library door that patrons are asked to stay behind while staff is pushing out the cart. Once staff has closed the door, patrons can then retrieve their items.

Patrons who don’t have a device with Internet access, or prefer to not order their items online, can call the Ukiah library at 707-463-4490 to request items for curbside pickup and complete the entire process on the phone.

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Ukiah library offering easy, efficient curbside pickup - Ukiah Daily Journal
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